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Shipping and Returns Policy

Shipping cost standard

We currently do not offer international shipping, only delivery throughout New Zealand.

The local delivery partner is CourierPost, and Shipping cost is 8 NZD  (including GST) per order for the Auckland area and 9.2 NZD  (including GST)  per order for areas outside Auckland.

Delivery times

Once your order is processed and verified, the system will automatically send an email to inform you of your order number, which is convenient for future inquiry and tracking of order progress.

All orders will be picked up and packed by our warehouse staff. Orders placed before 2pm on weekdays will be shipped on that day and orders placed after 2pm will be shipped on the following day. Orders will not be shipped or processed on weekends and public holidays. Normally, you will receive the package 1-2 days after it is sent.

Please note that orders may be delayed if we are heavily booked at that time. If for any reason there is any significant delay in processing your order, we will contact you. Once we ship your order, we have no control over any shipping delays caused by any reason. Our goal is to work with the service provider to track and track your order and resolve any issues as quickly as possible, but please understand that this may not always be possible.

Check Order Status

Checking the status of your order is simple and convenient with our easy-to-use system. Here’s how you can do it:

Register or Log In: To track your order, you need to be logged into your account. If you haven’t registered yet, please click “Register” in the upper right corner of the website. Please note that guest orders cannot be tracked.

Order Status Definitions:

  • Order Placed: We’ve received your order, and it’s in our system. You’ll be able to make changes until we start preparing your order.
  • Order in Progress: Your order is being processed, and we’ll notify you as soon as it’s ready for shipment.
  • Preparing to Ship: We’re finalizing the details before sending out your order. No further changes can be made at this stage.
  • Shipped: Your package has been dispatched, and you can track its shipping status using the provided tracking code.
  • Waiting for Pickup: If you’ve selected “pick up” as your shipping method, your order status will change to “Waiting for Pickup” after we confirm payment information.
  • Picked Up: For “pick up” orders, your status will change to “Picked Up” once you’ve collected the goods.
  • Charge changes: If there are any fee changes in your order, the status will be marked as “Charge changes.” Our customer service team will contact you to resolve any issues regarding product or shipping fees.

Returns and Cancelled orders

All goods to be returned must have a Goods Return Authority issued by us. The issue of a Goods Return Authority does not guarantee that we will accept the return.

Where a faulty product is returned and you have requested a Goods Return Authority within 7 working days of dispatch, and the returned product has not been used or opened or otherwise deemed unsalable by us you will be credited in full unless the return is due to an error by us. Freight charges will not be credited under any circumstances.

Faulty goods will be subject to the normal return procedures for the specific brand being returned.

Non-faulty product will require a Goods Return Authority, must be in saleable condition, and will be subject to a minimum 10% restocking fee. Freight charges will not be credited under any circumstances.

You will be liable for all delivery and insurance charges incurred in respect of returned goods.

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